Quality Management

Make sure you study the following key concepts in Project Time Management.

• Quality Concepts
• Quality Definitions and Concepts - Zero Defects; The Customer is the Next Person in the Process; Do the Right Thing Right the First Time (DTRTRTFT); Continuous Improvement Process (CIP); Benchmarking; Just in time (JIT); Marginal Analysis; ISO9000; Total Quality Management (TQM); Statistics
• Quality Management
• Quality Planning
• Quality Assurance
• The Results of Poor and Good Quality
• Cost of Quality - Major Cost Categories of Quality; Major Opportunities to Reduce Cost
• Quality Control
• Standard Deviation (1-6 Sigma)
• Quality Control Tools - Pareto Diagrams; Fishbone Diagrams; Checklists; Control Charts

The PM-Mentor Study Guide covers all of the above concepts and many others in much more detail.